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🕒 May 15

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Addi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Addi es una empresa de tecnología que busca impulsar y habilitar el comercio digital en Latinoamérica. En Addi queremos que las personas compren lo que quieran, cuando quieran, de forma fácil, rápida y transparente. Como debe ser.

📋 Description

• Ensure operational continuity and productivity for all Addi employees through flawless and secure technology infrastructure management, acting as the technical pillar that scales the Zero-Trust model while maintaining an exceptional, frictionless user experience. • Maintain a 95% ticket resolution rate within Asana SLAs, reducing average initial response time to under 2 hours for critical incidents. • Ensure 100% of the device fleet (macOS/Windows) complies with hardening policies and MDM standards (Jamf/Intune) within the first 120 days, eliminating unauthorized access gaps. • Achieve a 0% error rate in access and license provisioning/deprovisioning on the employee's first/last day, ensuring data security from entry to exit. • Automate at least 3 recurring manual processes (via Bash, Python, or Google Apps Script) per quarter, returning 20% operational capacity to the Corporate IT team. • Create and update a technical knowledge base (Wiki/Docs) to reduce Level 1 basic ticket inflow by 15% by the second half of the year.

🎯 Requirements

• 2-3+ years of direct experience in technical support for startups, demonstrating mastery of hybrid infrastructures (macOS/Windows) and Cloud environments. • Autonomously resolves complex Level 2 and 3 incidents (Google Workspace, MDM) without constant need for escalation. • Leverages past experience to anticipate common hardware or software failures, reducing downtime through rapid diagnostics based on previous cases. • Maintains a B1 English level or higher, enabling the independent use of technical documentation and effective communication with global vendors or teams.

🏖️ Benefits

• Competitive compensation & meaningful ownership • Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities