N1 Service Desk Analyst, Fluent Spanish

🔥 17 hours ago

🇨🇱 Chile – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SONDA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1974

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

SONDA is a company focused on providing a seamless online experience by effectively managing user preferences, particularly regarding cookie usage on their website. They emphasize the importance of user consent and the impact of cookie settings on website performance and personalized content delivery. SONDA also engages users with a community platform where potential candidates can explore career opportunities within the company.

📋 Description

• Provide first-level (N1) support via phone, chat, and tickets • Provide remote support to users • Log, track, and manage tickets • Perform user identity and account validations and guide users on system access and usage • Reset and unlock passwords • Assist with authenticator configuration and resolve access issues • Perform initial troubleshooting and resolve incidents within the first-level support scope • Escalate tickets to the responsible support groups when necessary • Accurately record the information provided and actions taken during each interaction • Ensure prompt, high-quality support, seeking to resolve requests and maximize user satisfaction

🎯 Requirements

• High school diploma • Fluent Spanish, with the ability to provide professional support by phone and through other channels • Experience in customer service and support • Basic knowledge of computers and technology • Strong verbal and written communication skills • Ability to provide remote support and resolve problems • Organized and detail-oriented approach to ticket logging and follow-up • Technical course or certification in IT or a related field • Previous experience in Service Desk, Help Desk, or N1 technical support • Experience with ticket management tools • Experience providing customer support by phone • Experience providing remote user support

🏖️ Benefits

• Flexible work arrangements that promote work-life balance • Professional development and continuous growth of your skills • Collaborative, diverse, and innovative work environment • SONDA Academy: a learning platform for professional development • Hybrid work, combining on-site and remote work • SONDA Wellness, with initiatives focused on physical, mental, and social well-being