Support Technician

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SONDA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1974

🤝 B2B

🛍️ eCommerce

🌐 Web 3

B2B • eCommerce • Web 3

SONDA is a company focused on providing a seamless online experience by effectively managing user preferences, particularly regarding cookie usage on their website. They emphasize the importance of user consent and the impact of cookie settings on website performance and personalized content delivery. SONDA also engages users with a community platform where potential candidates can explore career opportunities within the company.

📋 Description

• Record in the system clearly, accurately and in detail the description of the actions taken during each service. • Keep the TMs informed about the entire lifecycle of their request (from opening to closure). • Strong communication skills, professional demeanor and a customer-service focus. • Ability to resolve or provide guidance for medium-complexity issues.

🎯 Requirements

• Bachelor’s degree in Computer Science or related IT fields • Availability to work 12x36 shifts or 8x5 with the possibility of on-call duties outside regular working hours • Live near or have easy access to the operations base • Experience providing end-user support in the field (onsite) • Familiarity with service routines aimed at meeting SLAs • Field experience, preferably in hospital environments • Maintenance and support of microcomputer hardware and software: desktops, laptops, servers • Experience servicing thermal printers and label/labeling printers • Proficiency with Windows 10/11, system imaging/OS deployment and knowledge of Microsoft Office • Knowledge of client-server networks, structured cabling for organization, diagnosis and support; basic understanding of routers and switches for remote-hands tasks.

🏖️ Benefits

• Flexible work arrangements that promote balance between your personal and professional life. • Professional development and continuous growth of your skills, aligned with your interests. • A collaborative, diverse and innovative environment that encourages teamwork. • SONDA Academy: a learning platform designed to maximize your professional development. • SONDA Wellness: a program that supports your personal and professional balance through initiatives focused on your physical, mental and social well-being.