Technical Documentation Analyst

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SONDA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1974

🤝 B2B

🛍️ eCommerce

🌐 Web 3

B2B • eCommerce • Web 3

SONDA is a company focused on providing a seamless online experience by effectively managing user preferences, particularly regarding cookie usage on their website. They emphasize the importance of user consent and the impact of cookie settings on website performance and personalized content delivery. SONDA also engages users with a community platform where potential candidates can explore career opportunities within the company.

📋 Description

• Conduct interviews with technical experts and users to understand processes and systems. • Document processes, operational procedures and workflows. • Create manuals, guides, RunBooks and knowledge bases. • Produce training materials and user support resources. • Organize and standardize documents according to corporate standards. • Review content to ensure clarity, quality and textual accuracy. • Keep documentation up to date as systems and processes evolve. • Convert tacit knowledge into structured documentation. • Support knowledge management and continuous improvement initiatives. • Use collaborative tools to organize and maintain documentation.

🎯 Requirements

• Pursuing a bachelor's degree. • Excellent written communication skills. • Strong reading comprehension. • Comfortable conducting user interviews and understanding processes. • Organized and detail-oriented. • Microsoft Office Suite (advanced level). • Intermediate to advanced English. • Knowledge of Jira. • Knowledge of Confluence. • Experience with technical documentation, process documentation or knowledge management. • Experience in AMS (Application Management Services), Service Desk or technology environments.

🏖️ Benefits

• Flexible working arrangements to support a healthy work-life balance. • Professional development and continuous skills growth aligned with your interests. • A collaborative, diverse and innovative environment that encourages teamwork. • SONDA Academy: a learning platform designed to maximize your professional development. • SONDA Wellness: a program that supports your work-life balance by promoting initiatives focused on your physical, mental and social well-being.