Technical Support Technician, Level 1

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🕒 March 14

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SONDA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1974

🤝 B2B

🛍️ eCommerce

🌐 Web 3

B2B • eCommerce • Web 3

SONDA is a company focused on providing a seamless online experience by effectively managing user preferences, particularly regarding cookie usage on their website. They emphasize the importance of user consent and the impact of cookie settings on website performance and personalized content delivery. SONDA also engages users with a community platform where potential candidates can explore career opportunities within the company.

📋 Description

• Monitoring backlog and SLAs • Handling escalated and high-priority support tickets • Desktop and monitor maintenance • Installation and configuration of software and operating systems (Windows and Linux) • Printer maintenance • Mobile device maintenance and battery replacements • Hardware maintenance

🎯 Requirements

• Experience in bench/desk-side support, and hardware and software maintenance • Experience in printer maintenance • Technical education or vocational qualification in a relevant field

🏖️ Benefits

• Flexible work arrangements to support your work-life balance • Professional development and continuous skill growth tailored to your interests • A collaborative, diverse, and innovative environment that encourages teamwork • SONDA Academy: a learning platform designed to maximize your professional development • Hybrid work model • SONDA Wellness: a program that supports your work-life balance through initiatives focused on your physical, mental, and social well-being