Partner Care S3

Job not on LinkedIn

🔥 42 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 Post-IPO Equity on 2021-08

Consulting • Healthcare • Manufacturing

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Offer support to Sophos partners through telephone and email correspondence while meeting department standards for call duration and wait times • Respond promptly and professionally to partner inquiries about Sophos products and services • Provide accurate, detailed information about product features, specifications, and post-sales information • Collaborate with Customer Care, Sales, Licensing, SalesOps, and Technical Support • Develop comprehensive knowledge of Sophos products and services • Listen to partner feedback and concerns and escalate issues to appropriate internal teams • Identify opportunities to upsell or cross-sell products and services • Develop and maintain strong relationships with key partners • Meet or exceed performance targets • Maintain accurate documentation of partner interactions and communications • Use Salesforce to record activities and update partner case progress daily • Handle partner complaints and escalations professionally • Help develop new or revised processes and procedures • Collaborate with peers and other teams to maintain a partner-focused approach • Adhere to Sophos Support Services best practices • Participate in team and departmental meetings and suggest improvements

🎯 Requirements

• Proven experience in a customer service or support role, preferably in the cybersecurity industry • Strong written and verbal communication skills • Ability to convey technical information to non-technical individuals • Excellent problem-solving and troubleshooting abilities • Ability to work effectively in a fast-paced, team-oriented environment • Strong organisational and time management skills • Demonstrated ability to build and maintain relationships with partners • Ability to lead partners through issue resolution via phone, chat, and email • Ability to handle escalated calls and make sound recommendations • Collaborative team player • Positive and friendly demeanour • Experience working within a matrix structure and collaborating with peers, senior Partner Care Team members, and other departments • Legal authorization to work in India without requiring employer sponsorship

🏖️ Benefits

• Remote-first working model with remote work as the primary option for most employees • Employee-led diversity and inclusion networks • Annual charity and fundraising initiatives • Volunteer days • Global employee sustainability initiatives • Global fitness and trivia competitions • Global wellbeing days • Monthly wellbeing webinars and training • Inclusive and equal-opportunity workplace • Recruitment and selection process adjustments available to support applicants