Sophos
Cybersecurity • SaaS
Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.
Product Support Engineer
Job not on LinkedIn
February 4
Sophos
Cybersecurity • SaaS
Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.
📋 Description
• Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. • As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. • Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. • Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. • Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. • Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. • Sophos sells through reseller partners and managed service providers (MSPs) worldwide.
🎯 Requirements
• Minimum of 3 years of software product support experience • Minimum of 1 year of experience with UNIX/Linux commands • Minimum of 2 years of experience working with Security Endpoint solutions • Excellent organizational, written and oral communication skills • Ability to drive automation projects. • Good scripting knowledge. • Familiarity with administration processes in a variety of operating systems, such as Linux/Unix, Microsoft Windows. • Excellent problem-solving skills and keen ability to diagnose and troubleshoot technical issues. Well-spoken and articulate with an attention to detail with excellent writing abilities. • Generally familiar with scripting/programming: Examples include Python, PHP, Perl, SQL. • Rudimentary understanding of intrusion detection, firewall operations, and other general security practices. • Intermediate level of networking expertise with understanding of networking fundamentals and well-known protocols/services including GRE, TCP/IP. • Ability to read and interpret network diagrams. • Basic understanding of Unix or Linux operating systems including, but not limited to: • Navigating the filesystem • Managing processes • Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line • Identifying potential problems from system logs • Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, and the OSI model. • Demonstrate ability to troubleshoot endpoint detection and response systems.
🏖️ Benefits
• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing
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