Technical Support Engineer – China

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November 14

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Smart Sensors

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Hardware • Energy • B2B

Smart Sensors is a design and manufacturing company specializing in industrial process instrumentation and grab sampling systems. The company produces pressure, temperature, level, and flow sensors and transmitters, thermocouples, RTDs, sampling systems, and related engineered components, offering both off-the-shelf and engineered-to-order solutions with custom materials and long-lived, rugged designs. Smart Sensors serves chemical producers, water and wastewater treatment, OEMs, oil & gas, power generation, and nuclear clients worldwide, emphasizing quality machining, electrical hardware, firmware/software integration, and strong customer support and delivery.

11 - 50 employees

Founded 1995

🔧 Hardware

⚡ Energy

🤝 B2B

📋 Description

• Present our products to customers and provide customer support (remote or on-site) • Help in testing our hardware/software products at local / DOT / customer test locations and contribute to set up application notes and user guides • Provide online/on-site training to customers for installation and troubleshooting • Report all issues and problems through our online ticketing system • Support marketing activities and trade shows • Report directly to the Technical Support Group leader in Germany

🎯 Requirements

• Completed studies in electrical engineering or equivalent • Prior experience of a technical support role is highly desirable, preferable from the traffic management industry • Ability to configure such equipment for use with our products and software • Knowledge of radar or other sensor detection technology, intersection control basics, traffic signal cabinets, and their operation would be desirable • Knowledge of IP addressing, sub-networking, and equipment configuration using DHCP, static IP and routed networks • Open to travel to local customer locations and occasional trade shows, travel across China will happen from time to time

🏖️ Benefits

• Exciting projects in a growing market • Opportunity to contribute to future Traffic Management Systems • Access to the latest technologies and techniques and in-depth training • Enjoyable work environment as part of a motivated team • Openness to new ideas and changes to improve existing processes • Teamwork and zero bureaucracy