Technical Program Manager

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Source Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

☁️ SaaS

📋 Compliance

🏢 Enterprise

💰 $17.5M Venture Round - Source Intelligence on 2016-01

SaaS • Compliance • Enterprise

Source Intelligence is a provider of supply-chain compliance and sustainability software. Source Intelligence offers a configurable, enterprise-focused SaaS platform that centralizes supplier and product data, automates regulatory workflows, and uses AI-driven automation plus regulatory expertise to help manufacturers meet global product compliance (REACH, RoHS, TSCA, PFAS, SCIP, Prop 65, etc. ), responsible sourcing (conflict minerals, human rights, EUDR), EPR/packaging reporting, and component obsolescence management. The company serves mid-market to large enterprises across electronics, aerospace & defense, medical devices, industrial manufacturing, retail/CPG and standards initiatives, and provides both software and managed services with ERP/PLM integrations.

📋 Description

• You will be responsible for: • - A portfolio of Enterprise Customer accounts, ensuring each project is delivered within an agreed scope, time frame, and owning the implementation process of the software project from start to end. • - The organization and leading of the customer teams and internal resources. • - Developing project plans maintaining timelines for accurate scheduling and alignment. • - Defining project deliverables, scoping, developing assumptions and building detailed specifications. • - Gathering and documenting client requirements using a variety of techniques such as direct questioning, business process walkthroughs, mapping exercises and offering solutions in line with the capabilities of the software and industry best practices. • - Reviewing requirements and perform gap analysis to ensure we deliver to the agreed Client requirements and highlight any risks. • - Data Mapping, helping the client to produce the output from their source system for the CMAP platform. • - Continual expansion of knowledge as the platform develops. • - Take part in the implementation by configuring the solution to meet client requirements. • - Developing and conducting UATs. • - Supporting Clients with development of processes, procedures and training materials as required. • - Supporting the Client post-implementation and assisting in continuous improvement cycles. • - Ownership of service desk tickets, working with business experts to help qualify issues raised here or via other channels ensuring work is prioritized effectively. • - Performing testing of the solution as changes are made to meet customer needs. • - Providing presentations of the solution based on common customer use cases. • - Support documentation and external training material reviews.

🎯 Requirements

• 2+ years in the high-tech industry having held roles such as Project Manager, Sales Engineer/Architect, etc. • Experience with ERP/PLM systems such as PTC Windchill, Teamcenter, Oracle Agile or SAP PLM. • Experience of SaaS software implementation, support and data management. • Technically able to quickly learn the compliance platform and how it can be implemented successfully. • Have a proactive attitude to planning, scheduling resource and monitoring performance against deadlines and milestones, working with stakeholders to define expected benefits and to create plans for their realization. • Can form strong relationships with key stakeholders both internally and externally with the ability to see both the wider picture and detailed subject matter. • Create and obtain sign-off on project plans, keeping them regularly updated during the project delivery. • Be able to identify and manage risks and issues throughout the life of a project, product or service. • Organization and planning for all platform changes such as security and platform upgrades for a Project, Product or Service. • Be Customer focused, understanding your key customers’ strategies for adoption of Source Intelligence technologies and developing programs to enable a success and provide a feedback loop on our products and the competitive landscape ensuring that your customers’ requirements are being met within our product through partnership with the Product Management Team. • Promotes ideas on behalf of self or others encouraging collaborative knowledge sharing with flexibility and adaptability to achieve successful outcomes. • Deliver expected outputs to high-quality standards and ensure that any type of change relating to the project, is managed and communicated in accordance with company standards. • A strong team player with effective communication and interpersonal skills with excellent written and spoken English. • Take initiative with confidence and ability to work under own direction with an organized mindset, demonstrating the ability for complex decision making and critical thinking. • Work with the team to enhance documentation, record videos, contribute knowledge base articles, and create other public and internal enablement material. • Creative in solving Customer Adoption Challenges. • Proactively assist customers with technical issues that may arise and assist in the troubleshooting, identifying creative workarounds and root cause analysis to solve technical challenges. • Knowledge of product compliance i.e. RoHS, REACH, Prop 65, WEEE, Conflict Minerals. • Technical knowledge such as SQL and other programming language exposure would be beneficial. • Knowledge of Scrum and Agile practices. • Direct experience mentoring, developing people and managing performance.

🏖️ Benefits

• Medical, Dental, Life, STD, LTD • Paid Vacation, and Sick leave • Paid Holidays • Work remotely • 401k matching • Flexible working schedule