Sourcefit
B2B • SaaS • Recruitment
Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.
Bot Build and Support Specialist
Job not on LinkedIn
November 26
Sourcefit
B2B • SaaS • Recruitment
Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.
📋 Description
• Collaborate with the CPO to support bot-building initiatives. • Assist clients with bot management while maintaining minimal customer service/account management functions. • Set up, edit, and test engagement agents using provided scripts and guidelines. • Load content, check functionality, and perform simple updates. • Identify and flag technical issues for escalation to the core team. • Apply basic design skills for light image editing, layout adjustments, and content formatting. • Ensure bots provide a smooth and user-friendly experience aligned with UI/UX best practices. • Generate AI agent videos using internal tools/software. • Adapt quickly to new tools and processes, with training provided to enable you to build your first bot within 2 weeks. • Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes. • Review and validate UI components, interactions, and visual elements for consistency and usability. • Identify UX issues related to user flow, navigation, readability, and accessibility. • Test animations, buttons, links, images, and embedded media for functional accuracy. • Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution. • Perform cross-browser and responsiveness checks as required.
🎯 Requirements
• Experience performing front-end QA for websites, apps, or digital products • Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience. • Web Development (WordPress, drag-and-drop builders, or basic coding exposure). • Automation Tools (Zapier, n8n, Make, or similar workflow automation platforms). • Bot Development (experience building or managing bots on chatbot/conversational AI platforms). • Front-end QA Testing (UI testing, cross-browser testing, responsive testing). • Detail-oriented, adaptable, and comfortable learning new technology. • Enthusiastic about AI, no-code platforms, and automation. • Strong problem-solving and communication skills. • Ability to work independently and collaborate with leadership and clients. • Video Editing skills is an advantage. • Ability to identify UI inconsistencies, spacing/alignment issues, broken elements, and user flow gaps. • Familiarity with usability principles and best practices in UX. • Comfortable documenting issues clearly with screenshots, steps to reproduce, and expected results.
🏖️ Benefits
• Work from Home Monday to Friday | 12 AM to 9 AM PST *Following PH Holidays
Apply NowSimilar Jobs
November 26
Remote Customer Service Representative managing communications within US Telecommunications. Responsible for issue resolution, information delivery, and client relationship management.
November 25
Join PMG as a Trust and Safety Customer Service Agent helping keep pet marketplaces safe by moderating listings and supporting users. Remote evening and weekend work with strong English required.
November 25
Customer Experience Manager managing client relationships for Lavu, a SaaS POS provider in the restaurant industry. Responsible for client satisfaction and success through tailored solutions and support.
November 25
Customer Service & Contracts Administrator supporting an Australian construction client in a fully remote role. Responsible for onboarding clients, managing contracts, and providing excellent customer service remotely.
November 25
Virtual Assistant providing multi-channel customer support for GPS tracking devices. Committing to full-time night shifts and troubleshooting device-related issues.