Customer Experience – Operations Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Respond to customer inquiries by phone, email, WhatsApp, WeChat, Instagram, and other supported channels using customer communication platforms such as Respond.io. • Assist with court bookings, cancellations, rescheduling, memberships, pricing, facility rules, billing questions, and routine customer requests. • Update reservations and booking information in Podplay; assist with remote smart-lock access and escalate technical or facility issues. • Document customer interactions, requests, and resolutions accurately. • Process routine refunds, account credits, or fee adjustments within approved guidelines and authorization limits. • Monitor court availability and booking schedules to identify open time slots and encourage customer participation. • Proactively contact customers and leads to promote available courts, open-play sessions, recurring games, and club activities. • Create or coordinate customer polls and open-play invitations, help fill available slots, and follow up on abandoned bookings or inactive members. • Maintain customer contact details, preferences, conversation notes, and follow-up actions in tracking systems. • Share information about memberships, coaching, leagues, and other services without complex sales negotiations or hard-closing activities. • Maintain booking calendars and coordinate partner or sponsor program schedules, including blocking and moving court reservations. • Track consumable supplies and sports equipment, flag shortages, and coordinate replenishment. • Coordinate cleaning schedules and confirm completion with on-site staff or service providers. • Maintain Excel trackers and internal operating tools, keeping operational records and action items current. • Report maintenance, safety, inventory, or customer service concerns and recommend improvements to day-to-day coordination.

🎯 Requirements

• At least one year of relevant experience in customer service, hospitality, administrative coordination, reservations, sales support, or a similar customer-facing role. • Excellent spoken and written English, with a professional phone manner and strong customer service skills. • Strong organizational skills, attention to detail, and the ability to manage multiple conversations, tasks, and follow-ups at the same time. • Confidence in reaching out to customers proactively through messaging or calls to encourage participation and bookings; formal sales experience is not required. • Comfort using spreadsheets and learning multiple communication, booking, customer management, and administrative tools. • A reliable, self-directed approach to work, with sound judgment about when to resolve an issue and when to escalate it. • Availability to work a US Eastern Time shift, including weekends, and access to a quiet, conducive work-from-home environment. • Preferred: Experience with booking or reservation platforms, CRMs, customer support platforms, or tools such as Podplay, Respond.io, and WhatsApp Business. • Preferred: Background in sports, fitness, recreation, hospitality, clubs, or other membership-based businesses. • Preferred: Experience with outbound customer engagement, community outreach, events, leagues, coaching programs, or scheduling. • Preferred: Interest in badminton, pickleball, or other racquet sports.

🏖️ Benefits

• Work from home • US holidays • Wednesday to Sunday schedule • 10 AM to 7 PM EST shift