Customer Success Specialist

🔥 32 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Develop strong customer relationships based on quality, reliability, trust, and a customer-first attitude • Learn systems end-to-end to support customers with issues and product requirements • Deploy technical projects and execute project deliverables independently and collaboratively • Provide Tier 1 Customer Support for system issues • Submit and track tickets using Salesforce CRM • Execute daily customer support operations, including responding to questions and following up on reported issues • Support clients throughout the onboarding process • Build and maintain strong client relationships • Perform hardware and software troubleshooting • Create internal and client-facing onboarding and support materials • Develop and apply testing processes for new and existing products to meet client needs

🎯 Requirements

• At least 2 years of experience in a technical or support-related role • Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related field • Fluent English speaker and writer • Strong knowledge in IoT • Strong Customer Service skills • Systematic and methodical approach to troubleshooting issues • Experience using Salesforce, Chorus, Fullstory, Outreach, and Jira is an asset

🏖️ Benefits

• Work from home • Monday to Friday schedule • Following Philippine Holidays