Professional Services Engineer

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Lead the technical aspects of VoIP and UCaaS-related projects • Serve as a technical escalation point for the Professional Services Engineering team and technical support teams • Evaluate client technical requirements and ensure proposed solutions meet business needs • Communicate with clients through phone calls, Microsoft Teams meetings, and email • Provide technical assistance during client onboarding, offboarding, and project implementation • Conduct remote technical discovery and assessments • Troubleshoot and resolve computer, network, server, and IT infrastructure issues • Investigate complex technical issues and escalate unresolved concerns • Provide project status updates and identify outstanding documentation or device-monitoring requirements • Ensure technical documentation supports ongoing client operations • Document client infrastructure, network configurations, technical processes, and system requirements • Develop and maintain knowledge bases, network diagrams, troubleshooting guides, technical procedures, and client-specific documentation • Develop and maintain standard operating procedures and technical documentation • Review and audit customer networks for security, stability, and operational readiness • Collaborate with escalation teams and subject matter experts to resolve technical challenges • Advise Sales and Engineering teams on products, solutions, and technologies • Maintain accurate reports, project updates, and technical documentation • Represent the company professionally with customers, prospects, vendors, and external partners • Stay current with emerging technologies and industry best practices • Participate in technical training and pursue relevant certifications • Follow company policies, procedures, security standards, and service delivery expectations

🎯 Requirements

• Associate's degree in Computer Science, Networking, Information Technology, or a related field, or equivalent professional experience • Minimum of 4 years of full-time experience working in a technology solutions, IT services, or similar technical environment • Strong technical knowledge of VoIP and UCaaS technologies, including implementation, troubleshooting, and support • Experience supporting technical projects, managing escalations, and working directly with clients • Experience across networking, servers, databases, cloud technologies, automation and scripting, PowerShell, command-line tools, and virtualization • Working knowledge of DNS, VPN, and LLDP • Experience troubleshooting network, server, desktop, and related infrastructure issues • Experience with technical documentation, process development, and standard operating procedures • Familiarity with office automation products, databases, remote access tools, and technical support applications • Strong understanding of computer systems, mobile devices, and other IT products • Excellent written and verbal English communication skills • Strong interpersonal and relationship-building skills • Excellent analytical, decision-making, and problem-solving abilities • Strong organizational and time-management skills • Ability to work independently with minimal supervision in a remote environment • Strong customer service orientation • Ability to learn quickly and adapt to new technologies • Preferred: experience with Windows desktop operating systems; ticketing, project tracking, and time-management systems; Microsoft Office; QuickBooks, MatrixCare, or similar platforms • Preferred: intermediate to expert experience with Intermedia Phone Systems, Mitel Phone Systems, Pulsar, Microsoft Teams VoIP solutions, firewall troubleshooting, or network troubleshooting • Preferred certifications: Microsoft 365 Fundamentals, Intermedia, Pulsar, Mitel, CompTIA Network+, Cisco Meraki Solutions Specialist, CCNA, CCNP, Ubiquiti UNS, Ubiquiti UEWA, and Barracuda Firewall certifications

🏖️ Benefits

• Work from home • Monday to Friday schedule • US holidays observed • Ongoing technical training • Opportunity to pursue relevant industry certifications