Customer Care Representative I

🔥 13 hours ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $33.7k - $50.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using active listening and critical thinking • Answer inbound phone inquiries accurately and professionally • Provide tier one digital banking support • Assist customers with debit card support and inquiries • Process customer inquiries accurately and efficiently • Maintain a positive and professional demeanor with customers at all times • Follow established processes and guidelines to ensure excellent customer experience

🎯 Requirements

• High School Diploma or equivalent • Previous customer service (Inbound Call Center) experience • Experience in financial services • Strong computer skills • Excellent customer service skills including verbal, listening, and problem-solving skills • Ability to work with confidential information in a professional manner • Flexibility in working hours when necessary • Receptive to coaching and feedback

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options