Customer Care Representative I

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $33.7k - $50.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using critical thinking • Answer inbound phone inquiries timely and accurately • Provide tier one digital banking support and assist with customer maintenance updates • Process customer inquiries accurately to build customer confidence and trust • Keep customers aware of changes in bank services and practices • Maintain a positive and professional demeanor with customers

🎯 Requirements

• High School Diploma or equivalent • Previous customer service (Inbound Call Center) experience • Experience in financial services • Strong computer skills and ability to navigate systems for quick resolution • Excellent customer service skills including verbal, listening, and problem-solving skills • Ability to work with confidential information in a professional manner • Interpersonal skills to create a positive and effective work environment • Receptive to coaching and feedback

🏖️ Benefits

• Competitive salary • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development