Project Team Leader

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Spark Systems Pte Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

Spark Systems are builders of next generation; fast, smart and efficient trading platforms. We believe that the current foreign exchange buy and sell sides can be better served when redefined by Spark Systems.

📋 Description

• Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels and delegate tasks to the appropriate team member. • Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training. • Develop team schedules and assist in the successful onboarding and training of team members. • Create and communicate a clear list of expectations and goals for team members to follow. • Offer emotional support to project team members and make people feel valued. • Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress. • Implement incentives to keep the team motivated and focused on their daily tasks project goals. • Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps. • Nurture collaboration amongst team members. • Write project reports as necessary. • Reward team members for their continued efforts and celebrate accomplishments.

🎯 Requirements

• Min Diploma or equivalent with Min 2 year of B2B experience in a Telesales or Contact Centre environment (Preferably in the area Finance or Technology solution industry) with Min diploma or equivalent • Strong communication - T effectively convey ideas and promote and facilitate communication • Critical Thinking - Finding creative solutions and anticipating potential roadblocks in productivity and overcoming obstacles to achieve success in every situation. • Team Management - Establish a team of individuals with the right skill set and encourage collaboration which involves teamwork, goal setting and regular performance reviews. • Self-motivated and self-driven; able to work independently with little or no supervision while maintaining consistently high productivity. • Time Management - Understand the capabilities and skill levels of the team and strong time management skills to ensure all tasks are completed efficiently.