Bulk Sales Support Specialist

Job not on LinkedIn

🔥 14 hours ago

🌵 Arizona, Idaho – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Serve as a primary support contact for bulk MDU customer service needs, including resident inquiries, property account questions, service requests, billing concerns, and account updates. • Support bulk MDU account setup, account qualification, order entry, provisioning requests, service changes, and move-in or move-out activity using approved customer management systems. • Coordinate with Sales, Account Management, Field Operations, Billing, Customer Care, and other internal teams to resolve resident and property-level service issues. • Assist residents and property contacts with education related to bulk service offerings, equipment, installation expectations, service availability, billing structure, and support processes. • Research and resolve account discrepancies, billing questions, service interruptions, duplicate accounts, non-pay issues, transfers of service, and other customer care concerns. • Schedule, reschedule, and monitor installation and service appointments for residents in bulk MDU communities, ensuring timely communication with customers and internal partners. • Document all customer, resident, property, and internal partner interactions accurately in applicable systems, including notes, status updates, escalations, and resolution details. • Escalate complex technical, billing, service, or account management issues to the appropriate teams and follow up until resolution is confirmed. • Maintain accurate address lists, property records, unit information, bulk community details, and CRM data for assigned MDU properties. • Identify recurring customer service issues, process gaps, or property-specific trends and communicate improvement opportunities to leadership. • Assist with onboarding support for new bulk MDU properties, including coordination of resident communications, account readiness, service availability, and launch-related support needs. • Maintain current knowledge of company products, bulk MDU processes, customer support procedures, billing practices, and system updates. • Support special projects, reporting requests, administrative tasks, and other duties as assigned to improve the customer and property partner experience.

🎯 Requirements

• 3-4 years’ prior experience • High school or equivalent

🏖️ Benefits

• Day-One Coverage: Hit the ground running with medical, dental, and vision plans that start the same day you do—because your health shouldn’t wait while you’re out building client relationships. • Life Insurance: Peace of mind for you and your loved ones, so you can focus on helping businesses grow, knowing your family is protected. • 401(k) with 100% Match: We invest in your future just like you invest in your clients—matching up to 5% from day one, because long-term success matters. • Generous Paid Time Off: Whether you’re recharging after a big pitch or celebrating a win, you’ll have the time you need to reset and come back ready to close your next deal. • Tuition Reimbursement: Up to $5,250 in your first year to sharpen your sales skills, explore digital marketing trends, or level up your business acumen—because learning fuels leadership. • Career Advancement: Clear paths to grow your role and impact. Whether you’re aiming for senior sales leadership or expanding your territory, we support your climb. • Recognition Programs: Your wins won’t go unnoticed. From shoutouts to awards, we celebrate the deals you close and the relationships you build. • Free Services: Complimentary Cable One services if you live in a serviceable area. • Exclusive Discounts: Enjoy complimentary Cable One services if you live in a serviceable area—because perks should follow performance. • Community Impact: We give back to the communities where we live and work—something you can be proud to be part of.