Cable ONE
1001 - 5000 employees
Founded 1986
📡 Telecommunications
💰 Post-IPO Debt on 2020-05
Telecommunications
Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.
Manager, Customer Retention
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🔥 11 minutes ago
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Cable ONE
1001 - 5000 employees
Founded 1986
📡 Telecommunications
💰 Post-IPO Debt on 2020-05
Telecommunications
Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.
📋 Description
• Develop and execute customer retention strategies designed to reduce churn, improve customer satisfaction, and increase customer lifetime value. • Lead day-to-day retention operations, including proactive outreach, save efforts, win-back initiatives, and service recovery processes. • Analyze customer behavior, churn trends, and performance data to identify risks, opportunities, and actionable insights. • Partner with Customer Care, Marketing, Product, Sales, Analytics, and Operations teams to create and implement retention programs that align with business goals. • Establish and monitor key performance indicators such as churn rate, save rate, customer satisfaction, retention conversion, and revenue impact. • Coach, develop, and support retention team members to ensure high-quality customer interactions, strong performance, and continuous growth. • Review customer feedback, escalation trends, and operational challenges to identify process improvements and recommend solutions. • Support testing and optimization of retention offers, messaging, scripts, workflows, and communication strategies. • Prepare recurring reports, dashboards, and presentations for leadership that summarize retention performance, trends, risks, and opportunities. • Ensure compliance with company policies, customer care standards, and applicable regulatory requirements.
🎯 Requirements
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent combination of education and experience. • 5+ years of experience in customer retention, customer care, sales, loyalty, or related customer-focused functions. • 2+ years of leadership or people management experience. • Experience using data and reporting to drive decision-making and improve business performance. • Strong understanding of customer lifecycle management, retention strategies, and churn mitigation practices. • Demonstrated ability to lead cross-functional initiatives and influence stakeholders at multiple levels. • Excellent communication, problem-solving, and organizational skills. • Proficiency with CRM systems, reporting tools, and Microsoft Office applications, including Excel and PowerPoint.
🏖️ Benefits
• Health from Day One: Medical, dental, and vision plans start immediately • Protect What Matters: Life insurance for you and your loved ones • Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days • Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one • Extra Peace of Mind: Group legal plan and identity theft protection • Learn & Earn: Tuition reimbursement up to $5,250 in your first year • Give Back: Participate in community support programs across the U.S. • Celebrate Wins: Recognition and awards programs highlight your achievements • Grow Your Career: Clear advancement opportunities • Team Vibes: Collaborative work environment where ideas and teamwork thrive
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