Director, E-Commerce – Digital Experience

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🕒 February 26

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The Spice & Tea Exchange®

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🛒 Retail

🛍️ eCommerce

Retail • eCommerce

The Spice & Tea Exchange® is a specialty retail brand and online shop that sells a wide range of culinary products including loose-leaf teas, spices, spice blends, salts, sweeteners, infused oils and vinegars, recipe kits, and kitchen and tea accessories. The company operates both brick-and-mortar stores (including franchising/own-a-store opportunities and wholesale relationships) and an e-commerce storefront powered by Shopify, offering gifts, e-gift cards, recipes, and shipping to consumers. It focuses on consumer-facing retail experiences, gifting, and specialty food products.

📋 Description

• Lead the complete transformation and ongoing optimization of The Spice & Tea Exchange® digital commerce ecosystem. • Oversee both front-end and back-end website performance, ensuring the online experience drives measurable growth. • Own and execute the end-to-end e-commerce strategy, including B2C and franchisee ordering workflows. • Serve as the internal subject matter expert on Shopify and related platforms, overseeing architecture and performance. • Establish a clear digital growth roadmap with defined KPIs and ROI benchmarks. • Show strong leadership in Shopify functionalities and plug-in integrations. • Ensure enhancements improve website conversion, retention, and brand storytelling. • Oversee back-end functionality including product setup, inventory visibility, and ordering logic. • Leverage AI tools to analyze customer buying trends and improve personalization. • Own the setup and management of TikTok Shop and align with marketing strategies. • Design and implement omnichannel strategies that align e-commerce and franchise stores.

🎯 Requirements

• 7-10+ years in E-Commerce, digital product management, or web development leadership • Deep hands-on experience with Shopify and integrated E-Commerce tools • Strong understanding of front-end UX/UI and back-end systems. • Proven success in driving E-Commerce growth with clear ROI accountability • Experience working within a franchise or multi-unit retail system strongly preferred • Analytical mindset paired with creative problem-solving • Strong communication and leadership skills

🏖️ Benefits

• 401(k) • Dental insurance • Employee discounts • Health insurance • Paid time off • Vision insurance