Support Technician

🕒 July 13

🇿🇦 South Africa – Remote

💵 R545k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sportable

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚽ Sports

🔧 Hardware

Sports • Hardware

Sportable is a patented and proprietary data collection and analytics platform that drives deep fan engagement, improves player performance, and revolutionizes game dynamics, creating new revenue streams for teams, leagues, and their media and broadcast partners. It specializes in wearables, IoT, machine learning, connected devices, big data, hardware, and software.

📋 Description

• Providing 1st line IT support and troubleshooting of all the Sportable systems and products • Raising and assigning incidents when systems, devices or product issues are identified • Maintaining the knowledge base, with the help of subject matter experts (SME) • Providing pre/post-match day remote support for field operations team • Coordinate with the technical SME teams to drive product and system continuous improvements • Following policies and procedures for technical operations to maintain consistency of service • Monitoring and maintaining technical systems to ensure optimal performance • Managing the deployment and maintenance of technical equipment and software • Interfacing with other departments to ensure technical operations is aware of all deliverables • Engaging with technical teams in high priority or repeatable issues to support Root Cause Analysis (RCA) providing input as required

🎯 Requirements

• Minimum 1 year experience in similar technical operations or IT support role • Excellent time management • Problem solver • Attention to detail • Stakeholder Management Skills • Understanding of the Incident Management process • Ability to act as the first point of triage and escalation for all incidents • Understanding of networking (ethernet, fibre, DHCP, Firewalls, Switches, Routers, Wireless links, VLANs) • Basic Network debugging (ping, traceroute, Wireshark) • Understanding or experience with cloud tooling • Experience supporting desktops/laptops, and network attached devices • Experience working in a team-oriented, collaborative environment

🏖️ Benefits

• Generous annual leave - 21 days holiday excluding bank holidays • Pension Salary Sacrifice - 3% employer pension contribution