Sportable
11 - 50 employees
Sportable is a patented and proprietary data collection and analytics platform that drives deep fan engagement, improves player performance, and revolutionizes game dynamics, all while creating new revenue streams for teams, leagues, and their media and broadcast partners.
Support Technician
Job not on LinkedIn
🔥 6 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Sportable
11 - 50 employees
Sportable is a patented and proprietary data collection and analytics platform that drives deep fan engagement, improves player performance, and revolutionizes game dynamics, all while creating new revenue streams for teams, leagues, and their media and broadcast partners.
📋 Description
• Providing 1st line IT support and troubleshooting of all the Sportable systems and products • Raising and assigning incidents when systems, devices or product issues are identified • Maintaining the knowledge base, with the help of subject matter experts (SME) • Providing pre/post-match day remote support for field operations team • Coordinate with the technical SME teams to drive product and system continuous improvements • Following policies and procedures for technical operations to maintain consistency of service • Monitoring and maintaining technical systems to ensure optimal performance • Managing the deployment and maintenance of technical equipment and software • Interfacing with other departments to ensure technical operations is aware of all deliverables • Engaging with technical teams in high priority or repeatable issues to support Root Cause Analysis (RCA) providing input as required
🎯 Requirements
• Minimum 1 year experience in similar technical operations or IT support role • Excellent time management • Problem solver • Attention to detail • Stakeholder Management Skills • Understanding of the Incident Management process • Ability to act as the first point of triage and escalation for all incidents • Understanding of networking (ethernet, fibre, DHCP, Firewalls, Switches, Routers, Wireless links, VLANs) • Basic Network debugging (ping, traceroute, Wireshark) • Understanding or experience with cloud tooling • Experience supporting desktops/laptops, and network attached devices • Experience working in a team-oriented, collaborative environment
🏖️ Benefits
• Generous annual leave - 21 days holiday excluding bank holidays • Pension Salary Sacrifice - 3% employer pension contribution
Apply NowSimilar Jobs
🕒 July 3
Technical Support Analyst for UK clients working remote in South Africa. Responsibilities include managing workloads, clear communication, and maintaining documentation.
🇿🇦 South Africa – Remote
💵 R25k - R35k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🕒 July 1
Technical Customer Support Specialist providing customer support for mobile devices and technical assistance at Resolv.Global. Focusing on creating exceptional customer experiences through troubleshooting and communication.
🇿🇦 South Africa – Remote
💵 $6 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🕒 July 1
Technical Customer Support Specialist assisting customers with technical issues at an international tech company. Focused on delivering exceptional customer experiences and troubleshooting diverse problems remotely.
🇿🇦 South Africa – Remote
💵 $6 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🕒 June 30
Customer Service Representative responsible for handling technical and billing queries remotely. Delivering exceptional service and managing customer satisfaction in a remote work environment.
🕒 June 24
Associate Support Engineer providing technical support and troubleshooting for customers at nCino. Collaborating with teams to resolve issues efficiently and maintain customer satisfaction.
