SpotMe
B2B • Enterprise • Life sciences
SpotMe is an enterprise event management platform that provides solutions for organizing engaging, compliant events for various industries, including life sciences and pharmaceuticals, professional and financial services, and government. It offers in-person, hybrid, virtual event capabilities, and features such as event apps, CRM integrations, live engagement tools, and enterprise-grade security. SpotMe is recognized as a leader in B2B Event Management Technology and is trusted by Fortune 500 companies to deliver seamless and interactive event experiences.
Technical Support Specialist
13 hours ago
SpotMe
B2B • Enterprise • Life sciences
SpotMe is an enterprise event management platform that provides solutions for organizing engaging, compliant events for various industries, including life sciences and pharmaceuticals, professional and financial services, and government. It offers in-person, hybrid, virtual event capabilities, and features such as event apps, CRM integrations, live engagement tools, and enterprise-grade security. SpotMe is recognized as a leader in B2B Event Management Technology and is trusted by Fortune 500 companies to deliver seamless and interactive event experiences.
📋 Description
• Complete onboarding through structured training and hands-on shadowing across Support, Engineering, and Operations teams. • Build strong working relationships within Support, Engineering and Operations teams. • Become fluent in our support workflows, tooling, and troubleshooting frameworks. • Manage high-volume real-time chats maintaining a first response < 30 seconds. • Proactively contribute improvements to documentation, tooling, and workflows.
🎯 Requirements
• Rapid analytical and logical troubleshooting skills • Multitasking mastery • Technical curiosity • Empathy and clarity in communication • Resilience and ownership • Cross-team collaboration
🏖️ Benefits
• SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.
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