Technical Support Engineer

Job not on LinkedIn

🔥 6 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Spotter Labs

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🚗 Transport

🤖 Artificial Intelligence

☁️ SaaS

💰 Seed Round on 2021-11

Transport • Artificial Intelligence • SaaS

Spotter Labs is a company that offers AI-driven solutions to enhance trucking efficiency and maximize earnings for drivers and owner-operators. Utilizing advanced technology, Spotter enables users to schedule personal work times, select preferred destinations, and avoid unfavorable markets using a NO-GO map. The platform intelligently recommends loads based on their score, connecting drivers with optimal opportunities. With special considerations for motor carriers (MCs) older than six months, Spotter provides competitive pricing and services for various stages of MC age.

📋 Description

• Provide technical support to customers via phone and email. • Troubleshoot platform issues using browser Developer Tools (Network and Console). • Investigate customer-reported issues and identify root causes. • Review and update records within internal administrative platforms. • Monitor workflow status and validate transaction progress. • Troubleshoot issues involving third-party integrations and external verification services. • Investigate API requests and asynchronous system processes. • Escalate software bugs to the engineering team with detailed findings and reproduction steps. • Collaborate with Product, Engineering, and Operations teams to resolve complex technical issues. • Maintain accurate documentation of support cases and resolutions. • Deliver an exceptional customer experience through professional and timely communication.

🎯 Requirements

• Previous experience in Technical Support, IT Support, Customer Support, or a similar role. • Strong troubleshooting and analytical skills. • Basic understanding of HTML, CSS, and JavaScript. • Familiarity with browser Developer Tools (Chrome DevTools, Network & Console tabs). • Basic understanding of REST APIs and JSON. • Familiarity with relational databases and administrative web applications. • Understanding of asynchronous workflows and system processes. • Excellent verbal and written English communication skills. • Strong organizational skills and attention to detail. • Ability to explain technical concepts to non-technical users. • Ability to manage multiple priorities in a fast-paced environment.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities