Sprinklr
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Engagement Manager
Job not on LinkedIn
5 hours ago
🗣️🇩🇪 German Required
Sprinklr
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
📋 Description
• Partner with the Software Sales teams to scope and propose new services and support business • Discover the requirements for Sprinklr clients to propose integrated service delivery offerings • Partner with the Solution Consulting/Engineering team to develop HLD architecture diagrams • Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies • Lead executive services-sales presentations of Sprinklr services offerings • Document customer requirements during the pre-sale cycle • Create compelling commercial proposals • Define Statements of Work for the delivery of services • Develop close plans for strategic opportunities • Develop relationships with colleagues and key customers
🎯 Requirements
• 5+ years experience in contact center / customer service software industry • Bachelor’s degree required • Fluency in German and English required; additional European languages beneficial
🏖️ Benefits
• Voluntary healthcare coverage • Paid time off
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