
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
October 31
🦞 Maine – Remote
🏖️ New Jersey – Remote
+2 more states
💵 $177k - $295k / year
⏰ Full Time
🟠 Senior
🔴 Lead
🏛️ Architect
🦅 H1B Visa Sponsor

SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
• Designing and managing the architecture of the organization’s IT systems • Defining and maintaining the architecture for all major SaaS and custom enterprise applications • Ensuring alignment with business goals, scalability, and futureproofing of the application portfolio • Leading the design of scalable, secure, and efficient integrations across platforms (e.g., CRM, ERP, HRIS) • Collaborating with various stakeholders to identify technology needs • Guiding the implementation of IT initiatives
• Bachelor's or master's degree in computer science, Information Systems, or related field • 10+ years of experience in enterprise architecture, with deep expertise in SaaS platforms • Proficiency in enterprise platforms including Salesforce, Workday, NetSuite, Snowflake and Microsoft 365 • Strong understanding of AI/ML concepts and their application in enterprise systems • Experience with low-code/no-code platforms and citizen development enablement • Strong knowledge of REST APIs, OAuth, and integration frameworks • Certification in enterprise architecture frameworks (e.g., TOGAF) is a plus • Familiarity with security frameworks (e.g., NIST, ISO 27001) and compliance requirements (e.g., GDPR, SOC 2) • Proven experience in application rationalization and custom application development • Excellent communication and stakeholder management skills.
• Voluntary healthcare coverage in countries where applicable • Paid time off to recharge and spend time with loved ones • Open Mentoring Program designed to create meaningful connections that support growth
Apply NowOctober 30
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