Sprinklr
1001 - 5000 employees
Founded 2010
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Lead Implementation Consultant
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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Sprinklr
1001 - 5000 employees
Founded 2010
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
📋 Description
• Ensure customers receive the best onboarding experience • Act as internal escalation point and point of contact for clients • Configure the Sprinklr product for various brands and industries • Provide social insights and recommendations • Design and configure appropriate Sprinklr solutions • Ensure client training and education on the platform • Complete platform deployment anticipating future client needs • Provide consulting advice during project implementation
🎯 Requirements
• Strong analytical and problem-solving skills • Excellent communication skills in Spanish and English, both written and verbal • Ability to rapidly learn new technical skills • Experience deploying Voice and Non Voice Contact center applications • Knowledge of Voice protocols • Familiarity with Salesforce Service Cloud or similar CRM systems • Experience with telecom, call center integration, and VoIP applications • Have experience in Groovy and Javascript • Ability to work in a highly collaborative and fast-paced environment
🏖️ Benefits
• Healthcare coverage • Paid time off for personal well-being • Open Mentoring Program
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