SVP, Global Alliances

🔥 12 hours ago

🏛️ District of Columbia, New Jersey, +4 more states – Remote

🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $236k - $394k / year

⏰ Full Time

🔴 Lead

👔 Vice President

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Lead the ongoing transformation of Sprinklr's partner ecosystem by establishing a performance-driven operating model focused on revenue impact, pipeline creation, and customer growth • Drive a cultural shift across the alliance's organization, reinforcing accountability, measurable outcomes, and strategic partner engagement • Develop and execute a partner strategy that aligns investments and resources with the partners most capable of delivering meaningful business results • Establish and operationalize a partner-sourced and partner-influenced revenue model, with clear attribution, accountability, and forecasting rigor • Embed partners into the full customer lifecycle, from pipeline generation through services delivery and expansion • Drive co-sell discipline and execution excellence with Sales, including joint account planning, deal inspection, and governance • Define and enforce rules of engagement (ROE) that prioritize speed, clarity, and customer outcomes across partner and direct sales motions • Scale partner-delivered services capacity to increase attach rates, accelerate time-to-value, and improve gross margins • Build and scale industry-specific and solution-based partner plays (e.g., CX, Contact Center, AI-driven insights) • Drive joint strategies with top partners, including co-innovation, co-marketing funds, and executive alignment • Develop and implement partner enablement frameworks including training, certifications, and sales toolkits • Establish and monitor KPIs to measure partner performance, pipeline contribution, and customer impact • Lead Quarterly Business Reviews (QBRs) and Annual Reviews to ensure alignment and accountability • Partner with Product, Marketing, Sales, and Customer Success to ensure seamless execution of joint initiatives • Collaborate with the Partner Program team to evolve competencies, tiers, and incentives • Serve as the executive sponsor for key alliances, ensuring strategic alignment and executive engagement • Grow and scale a nascent and immature channel • Drive global expansion through regional reseller recruitment and enablement • Co-develop joint value propositions and go-to-market strategies with partners • Leverage partner insights to inform product innovation and market strategy • Ensure rigorous governance, reporting, and communication across the partner ecosystem • Develop and execute a service delivery strategy that leverages both internal resources and external partners to maximize customer success and operational efficiency • Continuously assess market trends, partner needs, and competitive dynamics to refine strategy.

🎯 Requirements

• Bachelor’s degree required ; MBA or advanced degree preferred • 15+ years of experience in global partner and alliance leadership within a SaaS or enterprise technology company • Proven success in building and scaling global partner ecosystems, including SIs, ISVs, cloud platforms, and resellers • Strong track record of driving revenue growth, customer success, and market expansion through strategic partnerships • Executive presence with the ability to influence and collaborate across C-level stakeholders • Deep understanding of partner business models, market dynamics, and enterprise buying cycles • High energy, resilient, and thrives in fast-paced, high-growth environments • Outstanding communication and interpersonal skills to lead, collaborate, and influence cross-functional teams and stakeholders.

🏖️ Benefits

• healthcare coverage • paid time off • 401k plan with 100% vested company contributions • flexible paid time off • holidays • generous caregiver and parental leaves • life and disability insurance • medical, dental, vision, and prescription drug coverage