Sprinto
51 - 200 employees
Founded 2020
Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.
Lead Customer Success Manager, Mid-Market
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🔥 0 minutes ago
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Sprinto
51 - 200 employees
Founded 2020
Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.
📋 Description
• Sprinto is an AI-native GRC platform that helps companies manage risk, audits, vendor oversight, and continuous monitoring from one connected platform. • Build the mid-market CS motion and define onboarding, engagement, renewal-risk tracking, and expansion triggers. • Own adoption and customer health through product usage analysis and support patterns. • Drive retention and expansion by surfacing opportunities and building value cases. • Manage complex stakeholders by translating Sprinto’s value for different audiences. • Turn customer signal into operating rhythm by establishing structured account management processes. • Mentor and raise the bar for other CSMs by sharing best practices and improving team rituals.
🎯 Requirements
• 7–9 years of total experience, with strong experience in B2B SaaS customer success. • Experience owning a book of mid-market or enterprise customers, ideally with ACVs in the $50K–$150K range. • Accountability for retention, GRR, NRR, renewals, or expansion. This cannot be only a CSAT or relationship-management role. • Experience with multi-stakeholder accounts involving security, compliance, engineering, IT, finance, procurement, or executive buyers. • Evidence of building or improving CS mechanisms: onboarding playbooks, health scores, QBR frameworks, renewal-risk reviews, account plans, escalation processes, or Sales-to-CS handoffs. • Comfort with technical SaaS conversations. Deep technical expertise is not mandatory, but confidence with security, compliance, or engineering stakeholders is important. • Clear written and verbal communication with US or global customers from India. • Comfort in a role where the motion is still being built. The person should not need a mature CS machine around them to be effective.
🏖️ Benefits
• Remote-first policy • 5 days working with flexible hours • Group medical insurance (including parents, spouse, and children) • Group accident cover • Group term life insurance • Company-sponsored laptop • Education reimbursement policy
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