Customer Success Director

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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SpyCloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🔐 Security

🏢 Enterprise

Cybersecurity • Security • Enterprise

SpyCloud is a cybersecurity company that specializes in identity protection and threat intelligence. The company provides solutions for enterprise protection, consumer risk protection, and cybercrime investigations. SpyCloud's services include automated account takeover (ATO) prevention, post-infection remediation, ransomware prevention, session hijacking prevention, threat actor attribution, fraud prevention, dark web monitoring, and penetration testing. By integrating with SIEM and SOAR systems, SpyCloud helps organizations reduce their risk of ransomware and other critical attacks by securing digital identities. Their data partnerships enhance their offerings through access to breached, malware, and phished data. SpyCloud is committed to disrupting cybercrimes by leveraging advanced analytics to protect both employee and consumer accounts and unmask threat actors.

📋 Description

• Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services. • Build, leverage, and sustain relationships with Enterprise customers and internal cross-functional teams to maximize success. • Co-create, execute, and oversee account plans to track customer opportunities, activities, and projects with the Product Success team. • Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption. • Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts. • Leverage company resources and executive relationships to win business as a team. • Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services. • Effectively articulate value propositions, create interest, and generate excitement through customer presentations. • Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction. • Inform and report account status to Senior and Exec staff. • Identify creative solutions for strategic accounts. • Inspire others within the organization.

🎯 Requirements

• 10+ years of Customer Success Management experience in a strategic customer-facing role. • Enterprise Account Management experience • Experience working for a Software as a Service (SaaS) company. • Cybersecurity and ATO prevention experience is a plus. • BA/BS/Undergraduate degree required. • Competency with Google and Microsoft suites of business products.

🏖️ Benefits

• 401(k) with Employer Contribution • Health, Vision, and Dental Insurance • Health Savings Account (HSA) available with Employer Contribution • Employer Paid Life, Short-term, and Long-term Disability Insurance • Generous PTO Plan and 16 paid holidays per year