Strategic Customer Success Manager

🔥 4 hours ago

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SqlDBM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series B - SqlDBM on 2024-03

SaaS • B2B • Enterprise

SqlDBM is a cloud-first data modeling platform that lets teams design, document, govern and monitor database schemas and semantic layers for modern cloud data platforms. The platform advertises support and integrations for Snowflake, Databricks, BigQuery, Azure Synapse and Amazon Redshift, and includes features such as schema monitoring, model governance, AI Copilot assistance, and integrations with tools like Confluence and Jira. It positions itself as a team-focused SaaS product that spans schema to semantic layer and is aimed at organizations building analytics and data platforms.

📋 Description

• Serve as the central point of accountability for the account, orchestrating the Data Modeling Engineer, AE, Product, and Solutions Engineering to ensure the customer has a seamless experience and a unified plan. • Own and manage the post-sale customer journey, ensuring enterprise clients achieve their goals with SqlDBM. • Lead executive business reviews (EBRs) and success planning discussions with enterprise accounts. • Track key customer health metrics, proactively mitigating risks and driving retention strategies. • Build deep, trust-based relationships with C-suite, VP, and Director-level stakeholders, going beyond day-to-day project contacts. • Translate the technical work the Data Modeling Engineer is doing inside the account into a clear narrative of business impact: efficiency gains, governance wins, faster decisions, cost avoidance, etc. and bring that story to executive stakeholders consistently. • Advocate for customer needs internally, influencing the product roadmap and feature development. • Proactively identify expansion opportunities: new teams, new use cases, deeper integration, broader org adoption, by mapping the customer’s business priorities to where SqlDBM can drive more value. • Drive customer adoption, expansion, and renewals by continuously identifying opportunities to increase value, in partnership with the Technical CSM and AE. • Partner cross-functionally with Sales, Product, and Solutions Engineering to ensure alignment on customer needs.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Consulting within enterprise SaaS. • Experience managing large-scale Fortune 1000 accounts with complex data ecosystems. • Exceptional relationship management, communication, and strategic problem-solving skills. • Proven ability to drive strategic renewals, expansion revenue, and customer advocacy. • Working understanding of the modern data stack, cloud architectures (Snowflake, Databricks, etc.), and data modeling concepts, sufficient to be a credible partner to senior data leaders and to your paired Technical CSM. • Hands-on technical depth is not required for this role. • Demonstrated ability to operate as the strategic owner of an account in a paired model, orchestrating technical, sales, and product partners rather than carrying technical work yourself. • Strong track record of translating technical or product work into executive-level business outcomes (e.g., presenting ROI, QBR business cases, value realization stories to senior stakeholders). • Experience proactively surfacing expansion opportunities for an AE or sales partner to close, including building the relationships and business case that make those opportunities credible. • Comfort with a clear handoff line on sales: you create and shape opportunity; the AE owns commercial conversations and closing. • Prior experience in a Strategic Account Manager or Enterprise CSM role at a data, analytics, or infrastructure SaaS company. • Experience leading executive business reviews with Fortune 1000 data leaders.

🏖️ Benefits

• Competitive base salary + performance-based incentives aligned with customer retention and expansion. • Opportunity to work with some of the largest, most influential data-driven organizations globally. • Remote-first work environment with travel opportunities for key customer engagements. • Work alongside industry leaders and a world-class product team at the forefront of data innovation. • Strong career growth trajectory in a rapidly scaling enterprise-first SaaS company. • Comprehensive benefits package tailored to your location, including complimentary health coverage for employees and eligible dependents, and 401k contributions in accordance with local laws and practices. • In the U.S., this includes employer-sponsored medical, dental, vision, life insurance, short- and long-term disability, and a 401(k) plan. • SqlDBM offers generous compensation plans, company stock options, and employer-sponsored benefits that vary based on your country of employment and applicable local regulations.