Senior Analyst, Service Experience Optimization

🔥 11 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $95k - $130k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SquareTrade

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛒 Retail

💰 $238M Private Equity Round on 2012-01

Insurance • Retail • Consumer Electronics

SquareTrade is a company that offers protection plans for consumer electronics and appliances through its parent company, Allstate Protection Plans. It provides comprehensive protection and warranty services for items such as smartphones, TVs, furniture, and major appliances. Known for its innovative approach in the protection plans sector, SquareTrade focuses on providing hassle-free, reliable service to its customers, including same-day phone repairs and easy online claims filing. It partners with leading retailers and mobile carriers in North America, Europe, Japan, and Australia, and its protection plans are preferred by a significant number of consumers over competitors. With a strong commitment to excellent customer service, SquareTrade ensures peace of mind to its customers by safeguarding their purchases with trusted protection solutions.

📋 Description

• Support service strategy and innovation initiatives within our Operations and Supply Chain organization • Identify unmet customer and partner needs, evaluate new service opportunities, and shape concepts that improve customer experience while reducing service costs • Lead end-to-end innovation workstreams, translating early insights into prioritized opportunities, pilot concepts, and implementation plans • Partner closely with cross-functional stakeholders to frame problems, develop hypotheses, evaluate tradeoffs, and translate findings into clear, actionable recommendations

🎯 Requirements

• Bachelor’s degree (BA/BS) required; advanced degree preferred • 5+ years of experience in consulting, strategy, business operations, customer experience, service design, product operations, or a related field • Proven ability to lead complex, cross-functional initiatives from concept through execution • Strong experience structuring analyses, evaluating tradeoffs, and developing practical, data-informed recommendations with clear business impact • Excellent written and verbal communication skills, including the ability to develop clear, executive-ready presentations and narratives • Advanced proficiency in Microsoft Excel, including modeling, scenario analysis, advanced formulas, and large dataset manipulation • Strong working knowledge of SQL for complex querying, data extraction, and validation • Experience with data visualization tools (e.g., Tableau, Power BI) to communicate insights effectively • Experience using Python or similar tools for data analysis, automation, or exploratory analysis • Strong understanding of end-to-end customer journey analytics, innovation metrics, and performance measurement frameworks • Experience applying innovation and design methodologies • Ability to synthesize qualitative insights and quantitative data into clear, actionable recommendations

🏖️ Benefits

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts