Sqwad
51 - 200 employees
Founded 2020
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
Sqwad is a flexible outsourced customer service and sales provider that combines a global network of remote independent agents with a proprietary platform, training academy and AI tools to recruit, onboard, manage and scale customer-facing teams. The company offers tailored “sqwads” of agents for B2C and B2B sales, customer care, trust & safety, and retargeting, and integrates via APIs to clients' CRMs to monitor production, productivity and quality in real time. Sqwad emphasizes agent selection by expertise and affinity, continuous training and data-driven performance management to deliver scalable, predictable outsourced contact center and sales operations.
Freelance Chargé(e) de service client, support
Job not on LinkedIn
🔥 5 minutes ago
🗣️🇫🇷 French Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Sqwad
51 - 200 employees
Founded 2020
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
Sqwad is a flexible outsourced customer service and sales provider that combines a global network of remote independent agents with a proprietary platform, training academy and AI tools to recruit, onboard, manage and scale customer-facing teams. The company offers tailored “sqwads” of agents for B2C and B2B sales, customer care, trust & safety, and retargeting, and integrates via APIs to clients' CRMs to monitor production, productivity and quality in real time. Sqwad emphasizes agent selection by expertise and affinity, continuous training and data-driven performance management to deliver scalable, predictable outsourced contact center and sales operations.
📋 Description
• Gestion de flux multicanaux : appels entrants, SMS et emails • Assistance aux utilisateurs (moniteurs, élèves) rencontrant des problématiques liées : à l’application, aux examens, au parcours de formation • Suivi des demandes et coordination avec les équipes internes si besoin
🎯 Requirements
• Minimum 2 ans d’expérience en service client (mail / LiveChat / tickets) • Orthographe irréprochable et excellente capacité rédactionnelle • Rigueur, sens du détail et fiabilité dans l’exécution des tâches • Parfaite expression orale et aisance relationnelle
🏖️ Benefits
• 35h par semaine, lundi au vendredi (9h-18h)
Apply Now
