Sqwad
51 - 200 employees
Founded 2020
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
Sqwad is a flexible outsourced customer service and sales provider that combines a global network of remote independent agents with a proprietary platform, training academy and AI tools to recruit, onboard, manage and scale customer-facing teams. The company offers tailored “sqwads” of agents for B2C and B2B sales, customer care, trust & safety, and retargeting, and integrates via APIs to clients' CRMs to monitor production, productivity and quality in real time. Sqwad emphasizes agent selection by expertise and affinity, continuous training and data-driven performance management to deliver scalable, predictable outsourced contact center and sales operations.
Freelance Customer Support Representative, Support
Job not on LinkedIn
🔥 10 minutes ago
🗣️🇫🇷 French Required
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Sqwad
51 - 200 employees
Founded 2020
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
Sqwad is a flexible outsourced customer service and sales provider that combines a global network of remote independent agents with a proprietary platform, training academy and AI tools to recruit, onboard, manage and scale customer-facing teams. The company offers tailored “sqwads” of agents for B2C and B2B sales, customer care, trust & safety, and retargeting, and integrates via APIs to clients' CRMs to monitor production, productivity and quality in real time. Sqwad emphasizes agent selection by expertise and affinity, continuous training and data-driven performance management to deliver scalable, predictable outsourced contact center and sales operations.
📋 Description
• Handling asynchronous written communications (email, LiveChat, tickets) • Responding to information requests from customers who use the platform • Providing guidance on accounting-related topics and on how the platform works • Strictly following processes and escalating blocking issues to internal teams • Accurately tracking tickets through to resolution
🎯 Requirements
• Minimum 2 years of experience in customer service (email / LiveChat / tickets) • Comfortable working with numbers • Flawless spelling and excellent writing skills • Accuracy, attention to detail and reliability in task execution • Excellent verbal communication and strong interpersonal skills
🏖️ Benefits
• 100% remote work
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