SRM Technologies
501 - 1000 employees
Founded 1998
☁️ SaaS
Automotive • Healthcare • SaaS
SRM Technologies is a leading provider of Product Engineering, Automotive Solutions, and Digital Transformation services. With over 25 years of experience, the company specializes in mobility solutions, cloud technologies, data analytics, and artificial intelligence to help enterprises enhance their operational efficiency and innovate their product offerings. SRM Tech focuses on diverse industries such as automotive, healthcare, consumer and retail, telecommunications, and education, leveraging technology to drive business success and agility.
NOC Support Engineer
Job not on LinkedIn
🕒 May 6
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SRM Technologies
501 - 1000 employees
Founded 1998
☁️ SaaS
Automotive • Healthcare • SaaS
SRM Technologies is a leading provider of Product Engineering, Automotive Solutions, and Digital Transformation services. With over 25 years of experience, the company specializes in mobility solutions, cloud technologies, data analytics, and artificial intelligence to help enterprises enhance their operational efficiency and innovate their product offerings. SRM Tech focuses on diverse industries such as automotive, healthcare, consumer and retail, telecommunications, and education, leveraging technology to drive business success and agility.
📋 Description
• Monitor IT infrastructure, networks, servers, and applications using monitoring tools in a 24x7 shift environment (including night shifts and weekends) • Identify, log, and respond to alerts, incidents, and service requests in a timely manner • Perform initial troubleshooting and root cause identification for recurring issues • Escalate unresolved incidents to L2/L3 teams as per defined SLAs • Maintain incident tickets and ensure accurate documentation in ITSM tools (e.g., ServiceNow, Remedy, Jira) • Follow standard operating procedures (SOPs) and ensure compliance with organizational policies • Provide status updates to stakeholders regarding incident progress • Perform routine health checks of systems, applications, and network devices • Coordinate with cross-functional teams during outages and major incidents • Ensure adherence to SLA/KPI targets and uptime requirements
🎯 Requirements
• Bachelor’s degree or diploma in Computer Science, IT, or related field • 0–3 years of experience in NOC / IT Support • Basic understanding of: Networking concepts (TCP/IP, DNS, DHCP, VPN) • Windows/Linux operating systems • Server and application monitoring • Familiarity with monitoring tools such as: SolarWinds, Nagios, Zabbix, PRTG, Datadog, Splunk (basic awareness) • Knowledge of ITIL processes (Incident, Problem, Change Management) • Strong analytical, troubleshooting, and communication skills
🏖️ Benefits
• Remote work flexible hours • Professional development opportunities
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