Customer Support Engineer – Tier 2

🕒 May 5

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Zimperium

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $12M Venture Round on 2018-11

Cybersecurity • Enterprise • SaaS

Zimperium is a leading company in the mobile security industry, specializing in mobile endpoint and application security. They provide advanced solutions to protect mobile devices and applications, allowing enterprises to secure their mobile endpoints and enable safe access to sensitive data and systems. Zimperium's platforms integrate with various environments, including cloud, on-premises, and air-gapped setups, ensuring continuous and persistent security during development and runtime. The company is recognized for its unique focus on mobile security, offering tools that help prevent data loss, fraud, and regulatory breaches in mobile apps.

📋 Description

• Provide technical support for Android applications, identifying and resolving issues in a timely manner. • Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. • Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles. • Understanding of mobile application security is an added advantage. • Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support integrating innovative approaches for sustained competitive advantage. • Maintain a high level of customer satisfaction through timely 2 way updates between Zimperium and customer, take ownership of reported customer issues, and ensure problems are resolved within Zimperium defined SLAs.

🎯 Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree. • 5+ years of experience in customer support & service roles, preferably with software security technologies and solutions. • Strong understanding of mobile application development and support - good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis. • Experience in Java/related programming languages, scripting languages and understanding of database querying using SQL • Self-motivated with extensive troubleshooting skills and knowledge of debugging. • Customer-oriented with post-sales application support experience. • Excellent spoken and written communication skills.

🏖️ Benefits

• Zimperium is an Equal Opportunity employer.