Client Success Manager

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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S&S Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

⚕️ Healthcare Insurance

🤝 B2B

☁️ SaaS

Healthcare Insurance • B2B • SaaS

S&S Health is a modern health administration provider dedicated to offering affordable healthcare solutions for employers and their employees. By focusing on cost management, S&S Health helps businesses reduce healthcare expenses while maintaining high-quality care. With end-to-end support, they provide tools and resources to ensure that employees have access to the right medical care at competitive prices, ultimately aiming to improve both health outcomes and financial wellbeing.

📋 Description

• Manage a portfolio of clients with a strong focus on retention, satisfaction, and long-term partnership success. • Serve as the central point of contact between clients, brokers, internal teams, and external vendors to ensure alignment and timely issue resolution. • Develop and maintain strong, trust-based relationships with key stakeholders across client and vendor organizations. • Coordinate and manage relationships with external vendors, including PBMs, utilization management, case management, and disease management partners. • Track vendor performance against service levels and contractual expectations, identifying gaps and driving corrective action plans. • Support the development and execution of account strategies focused on retention, cost containment, and improved clinical and financial outcomes. • Partner with internal analytics teams and vendors to evaluate utilization trends and claims data, recommending solutions to improve plan performance. • Act as a central hub across clients, brokers, internal departments, and vendors to ensure seamless service delivery. • Assist with onboarding, renewals, and ongoing client management activities to ensure a smooth client experience. • Support retention and growth objectives through proactive engagement, solution identification, and high-quality service.

🎯 Requirements

• Proven experience in account management, client success, or vendor management roles. • Experience in healthcare, insurance, or Third-Party Administrator (TPA) environments strongly preferred. • Strong understanding of healthcare vendors, including PBMs and utilization/case/disease management programs. • Familiarity with plan design concepts (SPD, SBC) and employer-sponsored health plans. • Ability to interpret utilization trends, claims data, and performance metrics to inform decision-making. • Knowledge of cost containment strategies and healthcare utilization management principles. • Excellent communication and relationship-building skills across diverse stakeholders. • Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).