Senior Customer Operations Analyst

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🔥 14 hours ago

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StackTeck Systems Ltd.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

Manufacturing • Automation • Packaging

StackTeck Systems Ltd. is a global leader in the design and manufacturing of advanced automation systems and precision-engineered molds. The company specializes in high-speed takeout systems, preform molds, and a variety of packaging solutions, including beverage and personal care closures. StackTeck provides comprehensive engineering services, mold restoration, and innovative technologies that enhance productivity and efficiency across multiple industries.

📋 Description

• Own Customer Operations infrastructure: Administer and continuously improve HubSpot and connected systems by managing customer properties, lifecycle stages, workflows, automations, integrations, and operational processes that support scalable account management. • Drive customer data quality: Maintain accurate customer, contract, renewal, and expansion data across HubSpot and PandaDoc while ensuring strong governance and reliable forecasting. • Build trusted reporting: Develop dashboards and reporting that provide visibility into customer health, adoption, renewals, NRR, GRR, logo retention, and forecasting while ensuring reporting accuracy through strong data integrity. • Implement customer health frameworks: Support customer segmentation and health scoring by maintaining scoring logic, improving data quality, and identifying opportunities to strengthen reporting and operational visibility. • Create operational documentation: Build and maintain SOPs, playbooks, governance documentation, process maps, and operational standards that create consistency across the customer organization. • Optimize workflows through automation: Identify inefficiencies and implement improvements using HubSpot automation, AI-assisted workflows, Clay, Elvex Agents, and other modern operational tools. • Partner cross-functionally: Collaborate with Account Management, Revenue Operations, Finance, and Product to execute customer operations initiatives and ensure alignment across the customer lifecycle.

🎯 Requirements

• 2–4+ years of experience supporting Customer Success Operations, Customer Operations, Account Management Operations, Renewal Operations, or similar customer-facing operational functions. • Hands-on experience administering HubSpot, including workflows, automation, custom properties, lifecycle stages, and reporting. • Experience supporting customer health scoring, customer segmentation, or lifecycle management initiatives. • Strong understanding of customer retention metrics including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and logo retention. • Experience building reporting, dashboards, and operational processes that improve visibility into customer performance. • Experience creating and maintaining SOPs, documentation, and operational governance. • Comfortable leveraging AI and automation tools (such as Make, Clay, Claude, or similar platforms) to improve operational efficiency. • Excellent written communication skills and strong attention to detail.

🏖️ Benefits

• Equity Program • Unlimited PTO • 100% Remote • 3 Months Paid Parental Leave • 401(k) Match • Full Health & Dental Coverage • Life Insurance & Short-Term Disability • Team Culture, Events & Retreats