L2 Support Engineer – GWS, M365

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May 12

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Staff Domain

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Recruitment • HR Tech • B2B

Staff Domain is a company dedicated to helping individuals build fulfilling careers by providing a dynamic and supportive work environment. With offices in various locations including Australia, the United States, the Philippines, and South Africa, Staff Domain focuses on connecting job seekers with opportunities that align with their personal and professional goals.

201 - 500 employees

Founded 2018

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Provide remote technical support for desktops, mobile devices, and cloud services. • Troubleshoot and resolve hardware, software, and networking issues promptly. • Manage user accounts, permissions, and security settings in GWS and M365. • Perform system updates, patching, and routine maintenance. • Maintain accurate ticketing and documentation in Autotask or similar ITSM tools. • Collaborate with global teams and escalate issues when necessary.

🎯 Requirements

• 3+ years IT (2+ in MSP), strong GWS & M365 skills. • Minimum 3 years total IT experience, with at least 2 years in an MSP environment. • Proven hands-on experience with Google Workspace and Microsoft 365 administration. • Strong knowledge of Windows and macOS troubleshooting. • Familiarity with RMM/MDM tools (e.g., Datto RMM, Intune) • Intermediate experience configuring routers, switches, and APs (especially Unifi), plus basic virtual networking in Azure, GCP, or AWS. • Security frameworks: Essential 8, SMB1001, NIST CSF. • Preferred Certifications (not required): MS-900: Microsoft 365 Fundamentals, AZ-900: Microsoft Azure Fundamentals, Additional Advantageous Certifications: Google Workspace Administrator, CompTIA Security+, Network+, or ITIL Foundation, CISSP or similar security certifications.

🏖️ Benefits

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!