L3 Support Engineer – GWS, M365

Job not on LinkedIn

May 12

Apply Now

Receive Emails with Similar Jobs

Staff Domain

WebsiteLinkedInAll Job Openings

Recruitment • HR Tech • B2B

Staff Domain is a company dedicated to helping individuals build fulfilling careers by providing a dynamic and supportive work environment. With offices in various locations including Australia, the United States, the Philippines, and South Africa, Staff Domain focuses on connecting job seekers with opportunities that align with their personal and professional goals.

201 - 500 employees

Founded 2018

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Provide remote technical support for desktops, mobile devices, and cloud services. • Troubleshoot and resolve hardware, software, and networking issues promptly. • Manage user accounts, permissions, and security settings in GWS and M365. • Perform system updates, patching, and routine maintenance. • Maintain accurate ticketing and documentation in Autotask or similar ITSM tools. • Collaborate with global teams and escalate issues when necessary. • Additional Responsibilities for Senior Engineers • Act as Tier 3 escalation point for complex technical issues. • Administer and optimize Google Workspace and Microsoft 365 environments, including security and compliance. • Implement and maintain cybersecurity controls: EDR/XDR solutions (e.g., SentinelOne) Email security (e.g., Proofpoint) Server hardening (cloud and on-prem) Lead security and compliance initiatives aligned with Australian Essential 8, SMB1001, and NIST CSF. • Manage and configure MSP tool stack: Autotask, Datto RMM, SentinelOne, Proofpoint, Blackpoint, Exclaimer, CloudRadial, Keeper, Unifi Controller & NVRs, etc. • Assist with project delivery: migrations, deployments, and security enhancements. • Mentor junior engineers and contribute to knowledge base development.

🎯 Requirements

• Strict Qualification Requirements for the Senior IT Support Engineer • 10+ years IT (5+ in MSP), advanced GWS & M365, cybersecurity expertise • Minimum 10 years total IT experience, with at least 5 years in an MSP environment. • Advanced expertise in Google Workspace and Microsoft 365 administration, including security and compliance. • Strong understanding of cybersecurity best practices for SMBs, including EDR/XDR, MFA, and vulnerability management. • Highly Desirable (Edge Over Other Candidates) • Advanced experience with multi-vendor networking and virtual networks in Azure, GCP, and AWS. • Security Frameworks: Experience implementing Essential 8, SMB1001 and/or NIST CSF. • Preferred Certifications Microsoft 365 Certified: Administrator Expert • Additional Advantageous Certifications: Google Workspace Administrator CompTIA Security+, Network+, or ITIL Foundation CISSP or similar security certifications

🏖️ Benefits

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!