Bilingual Front Desk, Insurance Verification Specialist – Psychiatry, TMS

🕒 September 25

🌐 Brazil, El Salvador, +5 more countries – Remote

🇧🇷 Brazil – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇳🇮 Nicaragua – Remote 🇭🇳 Honduras – Remote 🇪🇨 Ecuador – Remote 🇬🇹 Guatemala – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

🚫👨‍🎓 No degree required

👻 Ghost score 38%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Handle 50–150 inbound and outbound patient calls per day using Weave • Answer treatment inquiries and schedule appointments • Manage provider calendars and guide prospective psychiatry and TMS therapy patients through intake • Assist with general administrative requests • Conduct appointment confirmations, cancellations, and reschedules in English and Spanish • Address non-clinical questions about psychiatry, TMS therapy, and mental health services • Maintain accurate patient records and organize digital intake workflows • Update patient charts and manage daily calendar tasks using Google Workspace and GoHighLevel • Verify insurance eligibility and coverage details on payer platforms • Assist with prior authorization documentation • Identify administrative bottlenecks and maintain high patient satisfaction

🎯 Requirements

• Fluent, natural spoken and written English and Spanish • Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity • Bubbly, upbeat, warm, and highly confident phone presence • Proven background handling inbound/outbound calls, patient scheduling, and customer service • Comfort making outbound calls to prospective patients, addressing barriers to care, and guiding leads toward booking appointments • Proven ability to work independently, follow through on tasks without constant direction, and solve operational challenges • Strong understanding of HIPAA guidelines • Quiet, private, HIPAA-compliant home workspace • High-speed computer setup and clear noise-canceling headset • Preferred: background in patient acquisition, medical sales, or lead conversion • Preferred: experience in Direct Primary Care, Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice environments • Preferred: hands-on experience with recurring membership billing models and membership CRM/lead management platforms

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