Bilingual Medical Assistant

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Answer and manage high-volume inbound patient calls in both English and Spanish. • Schedule, confirm, reschedule, and cancel appointments using athenahealth. • Verify insurance eligibility and collect patient demographics and intake information. • Route calls appropriately to providers, nurses, and other departments. • Educate patients on appointment preparation, office policies, and general practice information. • Deliver exceptional customer service during every patient interaction. • Triage patient calls and respond to clinical questions within Medical Assistant scope of practice under provider supervision. • Process prescription refill requests through athenahealth for provider review and approval. • Coordinate referrals with specialists, imaging centers, and ancillary facilities. • Follow up with patients regarding laboratory results, imaging studies, and provider care instructions. • Document patient interactions, telephone encounters, and clinical communications accurately within athenahealth. • Send and respond to secure patient portal messages. • Assist providers with prior authorization requests and referral coordination. • Maintain complete, accurate, and HIPAA-compliant clinical documentation.

🎯 Requirements

• athenahealth (athenaOne) EMR experience – REQUIRED (no exceptions). • Fluent English and Spanish – REQUIRED. • Minimum 2 years of Medical Assistant experience supporting U.S.-based healthcare providers. • Experience performing both front-office and back-office Medical Assistant duties. • Strong knowledge of medical terminology, clinical workflows, prescription refill processes, and referral coordination. • Experience verifying insurance eligibility and patient benefits. • Ability to appropriately answer clinical questions within Medical Assistant scope of practice. • Excellent verbal and written communication skills. • Outstanding customer service and phone etiquette. • Strong organizational, multitasking, and time-management skills. • Ability to work independently in a fast-paced remote environment while maintaining accuracy and professionalism.

🏖️ Benefits

• Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM EST.