Bilingual Referral & Insurance Coordinator

🔥 59 minutes ago

🌐 Nicaragua, Colombia, +4 more countries – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

👻 Ghost score 22%

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🗣️🇪🇸 Spanish Required

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Logo of Staffing For Doctors

Staffing For Doctors

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Process and coordinate patient referrals from initiation through completion • Submit, track, and follow up on insurance authorizations • Coordinate appointments and communication with specialists and outside providers • Maintain accurate referral tracking and follow up on outstanding items • Contact patients regarding referrals, appointments, authorizations, and required documentation • Coordinate the transfer and receipt of medical records between providers and facilities • Communicate with referring providers, specialists, insurance companies, and other healthcare organizations • Verify that required clinical documentation is available and properly routed • Update patient and referral information accurately in eClinicalWorks (ECW) • Monitor pending referrals and authorizations to ensure timely completion • Follow up with patients and providers to prevent delays in care • Handle sensitive patient information in accordance with HIPAA and practice policies • Perform additional administrative and coordination tasks as needed

🎯 Requirements

• Fluent English and Spanish – spoken and written • Hands-on experience using eClinicalWorks (ECW) is REQUIRED • Previous experience in a medical referral, insurance authorization, referral coordination, medical scheduling, or healthcare administrative role • Excellent verbal and written communication skills • Very clear spoken English with little to no noticeable accent • Strong attention to detail and excellent follow-up skills • Ability to manage multiple referrals and authorization cases simultaneously • Comfortable communicating directly with patients, providers, specialists, and insurance representatives • Strong computer and organizational skills • Understanding of HIPAA and the importance of maintaining patient confidentiality • Reliable remote-work setup with stable internet connection and a professional workspace • Experience working with insurance companies and payer portals • Experience obtaining or following up on prior authorizations • Experience coordinating specialist referrals • Experience transferring medical records • Previous experience working with U.S. healthcare practices • Familiarity with medical terminology and insurance processes • Required experience in eClinicalWorks (ECW), referral coordination, insurance authorization, bilingual English/Spanish, clear English communication/minimal accent, and healthcare/medical administrative work

🏖️ Benefits

• Full-time contractor position • 40 hours per week • Hourly rate open to negotiate, depending on skill set and experience • Monday through Friday, 9:00 AM - 5:00 PM EST

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