Bilingual Virtual Aesthetic Medical Receptionist – Front Desk

🔥 14 minutes ago

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Serve as the primary point of contact for patients via phone, text, email, and patient portal in both English and Spanish. • Schedule new patient consultations, follow-up appointments, and aesthetic treatments. • Confirm, reschedule, and manage appointments through Fresha and One Touch. • Deliver exceptional customer service with professionalism, warmth, empathy, and confidence. • Guide new and returning patients through the booking and intake process. • Answer general questions regarding aesthetic treatments, pricing, pre-care, post-care instructions, and appointment expectations within scope. • Manage patient intake forms, medical histories, consent forms, and documentation within the EMR system. • Coordinate telehealth appointments through the Healthy Platform and ensure patients are prepared for virtual visits. • Respond promptly and professionally to patient calls, texts, emails, and portal messages. • Maintain accurate patient records across all systems. • Follow up with patients regarding upcoming appointments, post-treatment check-ins, and rebooking opportunities. • Assist providers and clinical staff with administrative coordination. • Escalate clinical questions or concerns to the appropriate provider while maintaining HIPAA compliance.

🎯 Requirements

• Minimum **2 years of experience** as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role. • Previous experience supporting a **U.S.-based aesthetic practice, medical spa, dermatology office, plastic surgery practice, or healthcare clinic.** • **Fluent in both English and Spanish** (spoken and written). • Excellent spoken English with clear pronunciation and a professional phone presence. • Strong customer service and patient communication skills. • Knowledge of aesthetic treatments such as **Botox, dermal fillers, laser procedures, microneedling, chemical peels, and skincare services.** • Experience managing high-volume inbound and outbound patient communications. • Experience with EMR systems and medical scheduling software. • Familiarity with **Fresha, One Touch, Healthy Platform**, or the ability to learn new systems quickly. • Strong organizational, multitasking, and time management skills. • Ability to work independently in a remote environment. • Reliable high-speed internet and a quiet, HIPAA-compliant home office. • Strong attention to detail and commitment to delivering an outstanding patient experience.

🏖️ Benefits

• Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 9 AM to 5 PM EST.