Medical Clinic Call Center and Triage Coordinator, Bilingual

🔥 0 minutes ago

🌐 Nicaragua, Colombia, +4 more countries – Remote

🇳🇮 Nicaragua – Remote 🇨🇴 Colombia – Remote 🇸🇻 El Salvador – Remote 🇭🇳 Honduras – Remote 🇬🇹 Guatemala – Remote 🇩🇴 Dominican Republic – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Manage high-volume inbound and outbound patient communications • Handle patient scheduling, appointment confirmations, rescheduling, and general practice inquiries • Verify real-time insurance eligibility, benefits, and coverage before appointments • Process incoming patient referrals and conduct outreach to convert referrals into scheduled appointments • Gather relevant details, determine urgency, and direct inquiries to physicians, nurses, billing, or scheduling • Book, reschedule, and confirm new and established patient appointments • Deliver appointment preparation instructions and handle cancellations • Monitor, track, and process referrals from specialists and healthcare systems • Recognize red-flag symptoms and urgent situations and escalate them to clinical staff • Document detailed patient notes in the EMR system • Update demographic, insurance, and guarantor details in patient profiles • Sort, process, and route digital faxes, emails, and patient portal messages • Route messages regarding lab results, medical records, and pharmacy requests • Maintain strict patient confidentiality

🎯 Requirements

• Minimum 1–2 years of experience working in a medical office, medical call center, patient access center, or healthcare clinic setting • Proven background managing steady or heavy inbound/outbound phone queues • Hands-on experience booking patient appointments and verifying medical insurance eligibility • Ability to recognize red-flag symptoms/urgent situations and escalate them immediately to clinical staff • Outstanding written and spoken English skills • Ability to remain calm, professional, and compassionate with distressed or anxious patients • Private, HIPAA-compliant home workspace • Reliable computer setup, high-speed internet, and clear, noise-canceling headset • Preferred: experience in Primary Care, Urgent Care, or a Multi-Provider Specialty Clinic • Preferred: proficiency with medical EMR/EHR software, digital faxing systems, and multi-line VOIP platforms • Preferred: experience tracking, processing, and scheduling patient referrals