Patient Care Coordinator

🔥 29 minutes ago

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Live Patient Call Management: Answering inbound and outbound calls from prospective and existing patients with a warm, calm, and professional demeanor. • Patient Eligibility & Screening: Explaining practice services, screening prospective clients against basic eligibility requirements, and routing inquiries appropriately. • Private-Pay Fee Discussion: Confidently presenting out-of-pocket fee structures using approved practice language and guiding patients through out-of-network reimbursement workflows. • Concierge Call Handling: Serve as the main point of contact for patient phone calls, delivering an exceptionally attentive, clear, and reassuring phone presence. • Service Explanation & Screening: Educate new callers on our clinical services, conduct basic eligibility screenings, and ensure patients are directed to the right care pathway. • Financial Transparency: Discuss private-pay rates, answer superbill and out-of-network reimbursement questions, and collect payments using pre-approved scripts and guidelines. • Consultation Scheduling: Manage provider calendars to schedule consultations, intake evaluations, and follow-up visits without overbooking. • System & Message Oversight: Monitor and respond promptly to messages across our EHR, secure messaging platforms, email inbox, and task management channels. • End-to-End Inquiry Tracking: Take complete ownership of all intake leads and administrative tasks to guarantee that no patient call or inquiry falls through the cracks. • Provider & Staff Liaison: Coordinate seamlessly with clinical providers and on-site staff to maintain synchronized practice communications and patient follow-through.

🎯 Requirements

• Specialty Experience: Prior administrative experience in **Psychiatry, Behavioral Health, Concierge Medicine, or Private-Pay Medical Practices** is required. • Phonetic & Verbal Excellence: Native or near-native English fluency with a warm, empathetic, and highly professional phone voice suitable for sensitive patient communications. • Financial Communication Literacy: Proven experience discussing out-of-pocket fees, private-pay healthcare models, superbills, and out-of-network insurance reimbursement. • Multi-System Competency: Ability to navigate multiple software tools simultaneously (EHR platforms, secure messaging software, Gmail, scheduling calendars, and task management systems). • Sound Clinical Judgment: Strong emotional intelligence and discretion when handling sensitive or high-stress patient situations. • HIPAA-Compliant Remote Setup: A completely private, quiet, and secure home office environment equipped with reliable high-speed internet, a secure computer, and a professional headset.