Virtual Medical Receptionist – Patient Coordinator, Optometry

🔥 22 minutes ago

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Answer high-volume inbound patient calls and provide exceptional customer service. • Schedule, confirm, reschedule, and cancel patient appointments. • Respond to patient inquiries regarding appointments, services, insurance, and office policies. • Make outbound calls for appointment confirmations, recalls, follow-ups, and missed appointments. • Manage provider schedules to maximize efficiency and minimize scheduling gaps. • Update patient demographics, insurance information, and document communications in the EMR. • Route messages accurately to providers and office staff. • Support daily front office operations while maintaining accurate patient records.

🎯 Requirements

• Minimum 2 years of experience working in an Optometry medical office. • Previous experience scheduling patients in an Optometry practice. • Bilingual English and Spanish. • Excellent English communication skills with little to no noticeable accent. • Experience handling high-volume inbound patient calls. • Strong appointment scheduling experience. • Professional, friendly, and confident phone presence. • Excellent customer service and interpersonal skills. • Strong organizational and multitasking abilities. • Ability to work independently in a remote environment. • Preferred Qualifications • Experience using Crystal Practice Manager. • Experience using the Weave phone system. • Knowledge of optical and vision care workflows. • Experience scheduling routine eye exams, contact lens appointments, and specialty eye care services. • Experience verifying vision and medical insurance benefits. • Previous experience supporting multiple providers in a busy practice.

🏖️ Benefits

• Please note that this is a part-time contractor position (32-33 hours per week) with a pay rate of $6 - $7 per hour depending on skillset and experience. The schedule is Monday through Friday, aligned with U.S. business hours.