Virtual Patient Care Coordinator – Hormone Optimization, Wellness Medicine

🔥 53 minutes ago

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• About the Role • We're seeking a compassionate, organized **Patient Liaison** to join a growing Hormone Optimization and Wellness practice — one built around helping patients feel like themselves again, whether that means restoring energy, balancing hormones, or reaching a healthier weight in a way that actually lasts. • This isn't a traditional receptionist role. It's a relationship role. You'll be the steady, encouraging voice patients hear throughout their treatment journey — checking in, answering questions, and helping them stay on track toward the results they came for. If you love the idea of genuinely supporting people through a wellness journey (not just booking their next appointment), this is built for you. • What You'll Do **Patient Follow-Up & Education (Primary Focus)** • - Proactively reach out to patients throughout their treatment journey to check progress and encourage compliance • - Discuss treatment plans clearly and confidently using approved scripts • - Answer common patient questions using Top 10 FAQs • - Support patients in staying engaged and consistent with their wellness goals • **Appointment Coordination & Outbound Calls** • - Make outbound calls to schedule, confirm, and follow up on appointments • - Coordinate patient recall and re-engagement outreach as needed • - Keep patient records and communications organized in Booker and Weave • **Administrative Support** • - Maintain accurate documentation of patient interactions and follow-ups • - Support the broader front-office team with day-to-day administrative tasks as needed

🎯 Requirements

• Required Qualifications • - 2+ years of experience as a **Medical Receptionist, Patient Coordinator/Liaison, Medical Concierge, or Customer Success representative** • - Excellent English communication skills and a warm, confident phone presence • - Experience making outbound patient calls and managing follow-up • - Comfortable discussing treatment plans using approved scripts • - Strong organizational and multitasking skills; able to work independently in a remote setting • Preferred Qualifications • - Background in **Hormone Optimization, Functional Medicine, MedSpa, Concierge, or Integrative Medicine** • - Experience with **MedSpa EMR platforms or Weave** • - Sales, retention, or relationship-management experience • - Experience with **patient recall campaigns** or working toward compliance goals

🏖️ Benefits

• Why This Role • You'll be a genuine part of patients' wellness journeys — not just scheduling appointments, but helping people stay motivated and supported as they work toward feeling better, month after month. It's relationship-driven work with real, visible impact.