STAFFVIRTUAL
B2B • Outsourcing • Business Process Outsourcing
STAFFVIRTUAL is an American-owned business process outsourcing (BPO) company with offices in the United States and the Philippines, founded in 2009. The company specializes in building high-performing customer support, back-office, and IT teams tailored to the needs of various businesses, from startups to Fortune 500 companies. Their outsourcing solutions enable clients to scale operations, enhance profitability, and reduce manpower costs, all while maintaining a strong focus on quality and customer satisfaction.
Nonvoice Customer Service Associate
Job not on LinkedIn
October 23
STAFFVIRTUAL
B2B • Outsourcing • Business Process Outsourcing
STAFFVIRTUAL is an American-owned business process outsourcing (BPO) company with offices in the United States and the Philippines, founded in 2009. The company specializes in building high-performing customer support, back-office, and IT teams tailored to the needs of various businesses, from startups to Fortune 500 companies. Their outsourcing solutions enable clients to scale operations, enhance profitability, and reduce manpower costs, all while maintaining a strong focus on quality and customer satisfaction.
📋 Description
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits, and follow up to ensure resolution • Communicate with customers through various channels to address inquiries and issues • Develop in-depth knowledge of the company's products to answer customer questions accurately • Respond promptly to customer inquiries, maintaining a high standard of customer support
🎯 Requirements
• Excellent written and verbal communication skills • Strong attention to detail • Ability to work with a sense of urgency • Experience with data verification • Quick problem-solving abilities
🏖️ Benefits
• Competitive compensation and benefits package • HMO Day 1 + FREE dependent coverage • De minimis and allowances • Attendance bonus • Paid time offs • Company-provided work setup (laptop, monitor, accessories) • Training, career growth, and global exposure • A collaborative and supportive team culture
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