Digital Solutions Engineer

Job not on LinkedIn

🕒 April 17

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Stago

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

🧬 Biotechnology

🤝 B2B

🔬 Science

Biotechnology • B2B • Science

Stago is a global diagnostics company specializing in the science of hemostasis and thrombosis, providing laboratory instruments, reagents, quality control programs, and related services for clinical coagulation testing. The company offers hemostasis analyzers and assays (including D-dimer tests), external quality assessment (EQA) programs, continuing education and digital tools like My Personal Space and My Expert QC to support lab quality management and customer account services. Stago serves hospitals, clinical laboratories, and healthcare providers with technical support, regulatory-cleared products, and educational resources.

📋 Description

• Craft a seamless and efficient end-to-end installation, configuration, and implementation process for Stago middleware solutions • Validate and troubleshoot ASTM/HL7, message integrity, interface mapping, and data flows • Serve as second-level support to field teams if troubleshooting is required • Collaborate with customer IT teams on network configuration, firewalls, permissions, virtualization, and database connections • Analyze data to identify if field employees are effectively using installation SOP or require repeat visits/second-level support often • Serve as project manager for Coag.One/st|hemE Manager implementations • Author, test, refine, and validate expert rules that support hemostasis workflows • Maintain a rule template library and ensure standardization across teams • Monitor performance of deployed rules and continuously optimize speed, ease of installation, and stability • Create best-practice frameworks for fast, repeatable rule deployment that outperform LIS-native rule engines • Serve as the national Tier-2 escalation point for all middleware/connectivity issues • Lead root cause analysis on digital failures (connectivity, message rejection, rule misfires, server/database issues) • Work with st|hemE support, Hotline, Quality, and Marketing on troubleshooting and support efforts • Track all ongoing troubleshooting, interim workarounds, and permanent fixes in alignment with quality standards • Train and empower frontline teams to handle Tier-1 support effectively, reducing unnecessary escalations • Own the digital/middleware workstream in pre-install planning, go-live, and post-go-live stabilization • Provide project milestones, dependencies, risk mitigation, and readiness assessments • Collaborate seamlessly with Clinical Applications on workflow integration, Service Engineering on instrument–digital interaction, Sales on pre-sale digital demos or evaluations, Product Management & HQ Digital Teams on feature needs, and Training to embed digital in all Stago education • Partner with the SNA CSIRT team on completion of cybersecurity forms, risk assessments, architecture documents, and mitigation plans • Assist customers in understanding digital security controls, deployment requirements, and industry best practices • Participate in cybersecurity investigations impacting digital platforms

🎯 Requirements

• Bachelor’s degree in Computer Science, Medical Technology, Information Systems, Biomedical Engineering, or related field • 5+ years of experience in clinical diagnostics, middleware support, digital workflow design, technical IVD support, or support of digital products • Strong knowledge of Microsoft Office and a good working knowledge of Windows Server Operating Systems • Intermediate level experience with Database administration skills, Microsoft SQL Server and MySQL DBMS software • Strong understanding of network configuration, connectivity, Windows OS, database structures, virtualization, and HL7/ASTM • Experience supporting digital tools in a clinical laboratory or IVD vendor setting • Valid driver’s license and passport with ability to travel domestically and/or globally • Up to 60% travel, including overnight and occasional international trips (Canada, France)

🏖️ Benefits

• Reasonable accommodations for applicants with disabilities • COVID-19 vaccination required (unless legally exempt)