Contact Center Representative I

🕒 3 days ago

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The Standard

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1906

💸 Finance

👥 HR Tech

Insurance • Finance • HR Tech

The Standard is a comprehensive provider of insurance, retirement, and investment products and services, targeting individuals, families, businesses, and organizations. Based in Portland, Oregon, and part of the StanCorp Financial Group, Inc. , The Standard offers products such as life and disability insurance, annuities, vision and dental coverage, and retirement plans. Their solutions aim to facilitate financial wellness and enable effective benefits administration, catering to clients of all sizes. The company is renowned for its people-first commitment and innovative partnerships, contributing to a seamless customer experience.

📋 Description

• Serve as a primary contact for members by delivering personalized, accurate information and guidance through a variety of communication channels • Facilitate a seamless member experience by answering product-related questions, resolving transactions, and improving understanding of available offerings • Conduct research and problem-solving to address client issues, ensuring timely follow-up and resolution • Provide technical, procedural, and operational support while adhering to established policies and service standards • Use de-escalation techniques, performance monitoring tools, and customer feedback to enhance service quality and meet Contact Center performance metrics • Ability to work 9:30am-6pm PST is required for this role

🎯 Requirements

• High school diploma or equivalent required; associate degree preferred • 2 years in a dynamic customer service environment • Telephonic customer service experience preferred • Strong verbal and written communication skills with the ability to provide clear, accurate, and personalized information • Demonstrated ability to handle high-volume inquiries across multiple communication channels (phone, email, chat, etc.) • Proven problem-solving and research skills to investigate and resolve member issues effectively

🏖️ Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions • An annual incentive bonus plan • Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure • A supportive, responsive management approach and opportunities for career growth and advancement • Paid parental leave and adoption/surrogacy assistance • An employee giving program that double matches your donations to eligible nonprofits and schools