Print Account Specialist

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Account Specialist

🚫👨‍🎓 No degree required

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🤝 B2B

eCommerce • Retail • B2B

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Manage transactional and programmatic custom orders, projects, and warehouse replenishment • Provide primary customer and sales support through various contact methods • Professionally intake, analyze, and resolve issues through execution of corrective action • Plan and prioritize a high volume of tasks to meet customer-driven deadlines • Provide timely communication and follow-up to external and internal customers throughout the order lifecycle • Accurately collect and communicate custom print order specifications • Collaborate with team, Sales organization, and customers to ensure effective program management • Leverage analysis of various reports to identify opportunities and present recommendations to improve sales and operational efficiencies • Maintain a high level of understanding of print database and systems knowledge • Maintain a customer-branded website and facilitate requests for new program item adds and changes • Organize and maintain up-to-date files, reports, and records • Drive retention and sales through customer interaction • Maintain effective follow-through in-line with standard operating procedures • Identify opportunities for process improvements and assist in strategy development • Create customer-facing program documentation as required • Assess engagement with vendors/suppliers for the best interests of the company and customers

🎯 Requirements

• High School diploma or equivalent • Strong organizational skills to manage multiple projects • Ability to excel in a fast-paced environment with attention to detail • Ability to build relationships and tailor communication • 2 years of relevant print/digital copy experience (Preferred) • Bachelor’s Degree or relevant experience (Preferred) • Strong computer and web skills with ability to learn new systems quickly (Preferred) • Highly organized and detail-oriented (Preferred)

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!